If you’ve attended any marketing conference over the last few years, you would likely have seen plenty of talk about tools and process and less about genuine creativity. Sure, some extremely creative and ground breaking case studies would be shown. But too often they are presented to illustrate a series of mechanical tasks.
Have you ever known someone who gives a pet name to their car and talks about it as if it was a real person? If you’re like me, you think they’re slightly kooky for imbuing a pile of machinery with a personality and building an emotional attachment with it. But many businesses continue to expect all their customers to be equally illogical by expecting them to form relationships with a brand while only providing them with automated machinery in return.